General conditions



Aparrent, SL ( Aicat 1664) domiciled at Avda Carles Fages de Climent, S / N in Empuriabrava with NIF B17328527 registered in the Commercial Register of Girona, Volume 200, page number 35, Sheet GE3618, acts as a legal intermediary between the owners or administrators of the accommodations and the clients who contract the stay in the apartments.
The rental amount is the one that is indicated on the particular conditions of the booking confirmation or contract, where the total amount of the rental and contract fees, supplies and all the extra services that the customer has contracted, are mentioned. The tourist tax is not included in the price.
The way of payment will be 50% of the total amount on reservation and the rest of the amount will be paid up to two weeks before arrival or at the moment of the keys delivery. The down payment will be made within 48 hours after the pre-booking. The company reserves the right to cancel the pre-reservation if the proof of payment is not received within this period.
Payments can be made as follows:
By credit card
By cash payment: In our offices
By Bank Transfer:
Account holder: APARRENT S.L.
Bank: Banc Sabadell
Iban: ES33 0081 0177 1200 0108 9409
By postal order:
Address: PO Box 36, 17487 Empuriabrava (Girona) Spain
The rental period is specified in the particular conditions of the contract, the delivery of keys will be between 4 p.m. and 7 p.m. the first day of the contracted rental period. In the event that it is totally impossible for the customer to comply with the timetable, he must inform APARRENT S.L. of the expected time of entry, so that APARRENT S.L. staff can organise it. Otherwise APARRENT, S.L is free of any obligation, losing the tenant the down payment paid on reservation.
Departure will be on the agreed day, the latest at 10:00 a.m., and the client has to inform APARRENT, S.L 24 hours in advance and provide the exact time of departure. The client has to bring the keys to the Company’s office and leave the accommodation as he found it.
In the low season the time of entry and exit are flexible. Contact the agency to arrange the times.
When the keys are handed over, the tenant will sign a document authorising a charge via credit card to APARRENT S.L. for the amount indicated as a deposit. At the end of the contract the client compromises himself to leave the accommodation in the same conditions in which he found the lodging, furniture or its utensils, being responsible for all damage caused during the tenancy as a result of their misuse, including those caused by pets. On the contrary case the amount for the repair of the caused damage will be deducted from the deposit.
Return of the deposit: at the latest 6 days after the date of departure. Method of return: credit card, if not possible it will be done by bank transfer.
The consumption of electricity, water and gas are included in the price of the contract, unless specific accommodations that indicates the opposite. In case of accommodations with air conditioning or heating and when the use is not included in the price, it will be specified in each booking. If gas cylinders are empty, the customer must take the empty gas bottle, at public opening hours, to Aparrent, SL offices in order to exchange against a full gas bottle.
Accommodations that are integrated in a community of neighbours are governed by its rules and regulations of procedure. In case community facilities such as swimming pools, tennis courts, etc ... are not open throughout all the year, opening and closing dates depend on weather, demand, hygiene and other factors. Therefore APARRENT, SL is not responsible for the closure of community facilities caused by other factors than the actual management of rental intermediation. Customers are also responsible for their safety while using these facilities.
APARRENT, SL will automatically cancel the contract in the following cases:
1. The excess of occupants in lodging. In that case APARRENT, is allowed to ask at any time for the name and identity of each occupant.
2. The cession or the sublease of all or part of the subject of this contract.
3. The modification of the location of the furniture in the rental object.
4. The performance of any activity in contradiction with the local regulations and the use of living, hygiene and public regulation or that prevent the normal rest from other users of the building, complex or development.
APARRENT, SL. will not be held accountable in the following cases:
1. Robbery, loss or damage suffered by clients during their stay in rented accommodation.
2. Distribution cuts by large companies such as such as electricity, water or gas.
3. Broken appliances or any other device that is part of the property has to be notified to APARRENT, SL and this will be reported to Technical Service within 24 hours. But no assistance from this service shall not be grounds for compensation by APARRENT, SL
4. The works done by the council or other companies not related to APARRENT, SL. in the vicinity or in the same buildings, which may affect the normal development of the clients stay.
5. Any situation or damage resulting from a case of force majeure.
In the case of cancellation by the client, the following rules will apply
A. Cancellation free of charge: ONLY IF the restrictions imposed by the authorities as a result of the state of alarm due to the coronavirus (Covid-19) prevent the customer from going to their holiday destination or consuming their stay. In this case, the full amount of the amounts paid before arrival will be refunded. Cancellations will be handled in accordance with the Policy on Force Majeure at the time they were requested and the APARRENT S.L. will not consider to be valid reservations that have already been cancelled. If a reservation has already started (i.e. the arrival date has passed), the customer will not be able to benefit from the policy by claiming the coronavirus as a cause of Force Majeure.
B. Cancellation with penalty: In case of cancellation the following costs will be applied
-From the date of reservation until 49 days before arrival: 25% of the total amount of the stay
-48 days before arrival: 50% of the total amount of the stay
-In case of no show : amount of the prepayment
If the cancellation occurs after the guest has entered the accommodation, APARRENT, S.L will retain the 100% of the total amount delivered by the customer for the total amount of rent and contract fees.
In all cases, regardless of when the cancellation occurs, SL APARRENT will receive at least the amount of 25% of the total amount which includes rental and contract fees. This amount corresponds to the contracting fees to be received by APARRENT from the client and which appear on the total invoice for the services contracted for each stay.
In the event that once an accommodation has been contracted by the customer cannot be delivered, Apparent S.L. undertakes to deliver another accommodation of similar or higher category and if it cannot satisfy the customer, the amount of money that the customer has given to APARRENT S.L. for this intermediation will be returned